A new year, a new job – that’s what our employee Annalena Kroll thought last year and kick-started her career as Junior Forwarding & Transport Manager at InstaFreight in 2019. Now as a KAM Quality Assurance Manager and part of the operations team, she helps with the operational support of one of our key accounts.

Tell us about you!

Early bird or night owl?
Definitely an early bird.
Tea or coffee?
Chaotic or tidy?
Sweet or salty popcorn?
Telephone or Skype?

What did you do before InstaFreight?

Before InstaFreight, I completed an apprenticeship as logistics manager at a medium-sized forwarding company. Subsequently, I was employed in the deposition import department of this company for 2 years. I then did my work-and-travel adventure in Canada and moved to Berlin one year later where I worked as a dispatcher in purchasing at an e-commerce business. 

Why did you apply at InstaFreight?

I wanted to work in a forwarding company again and randomly discovered InstaFreight through a job advertisement. The crucial point for me was the startup aspect and the fact that I get autonomy and can design my own workflow.

The work ethic in a startup is also really exciting because you get the feeling that everyone puts in a little more effort to help the company’s growth. 

What are your tasks as Quality Assurance Manager at InstaFreight?

I am responsible for the operational support of a key account customer. My main task is to accept orders and find the appropriate carriers. Throughout the day, I am occupied with tracking shipments, recording data, supporting our customers as well as our carriers and solving problems if any arise.

What do you like the most about your job?

Every day is different because I am able to actively contribute to process improvements. This is what I like the most about my job. We are customer-oriented and through constant process improvements, we want to offer the best services to our customers. I also feel very comfortable at InstaFreight because we are a team of amazing colleagues and together we are pulling in the same direction. 

What advice do you have for others who decided on a career at InstaFreight?

Have a fun time and stay calm. There may occur situations for which there is no solution yet, but that’s exactly the exciting thing about the job. So, try to be calm and find the best solution.

Are you looking for a new challenge for 2020? Do you also want to revolutionize the logistics industry? Then send us your applications now! You can find all vacancies here.


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